CX FA Interview Part 1

其實這次已經是第二次apply CX FA了

個人覺得要進Final interview 是不難的, 只要你表現正正常常, 說話有邏輯, 英文不太差就可以

當我還未畢業的時候也可以順利進入Final,

相比起這次經驗, 那時候的我在group interview 表現比較好 LOL 

可能是因為讀書時講英文的機會較多，所以沒有怯場吧

PHONE CALL

收到電話後，現在連phone interview 都無，只是簡單的核對資料

還記得那時候還在睡夢中, 一見到陌生電話, 即刻chok 起精神的聲線應對

然後準備紙筆, 記下日子及時間就可以

準時到達cx city 之後, 用眼球快速打量一下其他應徵者

點解要咁做呢? 因為想揾人吹下水 lol....好似無咁緊張嘛
然後揾個比較善良既人, 係佢則邊坐低...然後比個友善既微笑, 講句hello, 就開始傾計 :)

於此同時, 你會遇到好多不同既人, 每個人都有佢地既故事同原因黎apply fa

呢個時候講既原因絕對真誠過係final interview 講既reason...hahaha

**其實我覺得呢個等待既過程同人溝通下都幾重要

除左令自己無咁緊張之外, 亦都可以訓練你同其他人既相處能力

同時, 你已經不知不覺咁進入interview 既狀態...同時小圈子已經開始...

ARM REACH 208 cm

對於我黎講, 呢關係我最有信心既  lol

但係我兩次in 既時候, 都總會有人fail 

我真心覺得佢地好慘, 唉...山長水遠咁早過到黎, 咁快被ko

今次有個女仔事前已經不斷拉筋, 度高果陣見到佢都震晒..盡晒力都掂唔到

interviewer 都好好人咁比左好多機會佢再試下 但都係唔得

個女仔已經強忍住淚水....唉....見到都好心up..天生障礙真係點努力都無辦法

後來career talk 果陣, 個interviewer 同大家解釋點解要咁嚴謹

可能係應徵者眼中, 差少少都無所謂啦...

但係佢話, 因為飛機上面有d 急救用品放左係compartment..而個高度係掂到208 CM 先可以拎到

所以要make sure每個人都可以拎到d 野...

希望大家都明白背後個原因啦!!! 都係為左安全考慮

GROUP INTERVIEW

分完組之後..各自走入唔同既房間...正式開始啦!

interviewer 開始用全英文...一轉左CHANNEL 就好鬼緊張

分左三大組..每組大概24 人...

呢24 條友...再跟NUMBER 坐...每6個人為一小組...

係呢個時候 佢地就係你今日既戰友! 跟住落黎既interview 都會同佢地一組

所以要好好同佢地相處呀! 就算你幾憎佢地都唔可以show 出黎.. 因為陣間無人同你食飯架! HAHAHA

之後大概有5 分鐘比你地DISCUSS 個題目..然後預每人1 分鐘present

我兩次都係同一個題目...好好彩...個topic  好易講

As fresh graduate student, he/she will go to working holiday in  Australia. So what job would you recommend?

大概係咁啦..然後排ranking...

tour guide

fast food kitchen staff (我果陣就係講呢個)

fast food cleaner

bartender

hotel receptionist

strawberry collector

wine testing assistant

心得

其實1 分鐘真係唔多...所以唔需要講得太Detail..

而且我覺得interviewer 又唔會judge 你d point , 純粹睇你整個presentation 表現 (應該係..)

同埋最緊要整體上你講得流暢就得..而且企係度present 既姿勢要得體

其實呢個session 都out 左好多參差既人..

1. 衰grooming 

雖然佢地著左suit..但係唔知點解感覺都好似好污糟咁...

男仔果d,.著oversize 西裝..好似拎左老豆果件黎著咁..個頭又唔梳又唔gel...好似岩岩訓醒咁

女仔呢..可能個妝同髮型出事.. 如果皮膚唔好..就化厚少少粉都唔怕..起碼比人知你識化妝

其實我皮膚都唔好..不過盡量遮啦... 比人見到有粉底嘛...但又唔好濃妝..所以我剩係畫左眼線

2. 衰姿勢

present 果陣雙腳企直是常識吧...起碼比人感覺你professional 同埋重視個present 

但係有d人講野單腳企..望落好似唔係幾尊重個interview 咁

仲有千奇唔好駝背...因為比人感覺無自信..

3. 衰present

- 短短一分鐘, 停頓左好幾次, 講野ummm...errrrr...

- 講得太短...其實interviewer 有個timer...有一組6 個人, 成組講完仲有分幾鐘剩...其中有兩個人講得20 秒..講太少比人覺得你太hea 無誠意

- 口震..一路present..把聲同個口都震緊 lol ..攪到成個氣氛都好緊張

整體黎講accent 真係唔太重要, 雖然開聲果下會令人好impressive...呢個係佢地既advantage.. 但最緊要係你整體感覺係ok..人地望你present 係舒服既

TIPS

1. discuss 果陣應該諗左以咩準則黎排ranking 先..例如 experience local culture..learning english etc... 咁樣可以方便你排次序

2. 排完之後最好分工..咩人present 咩job 之類..決定左之後再逐個job 講下有咩PT 講

因為我果組最尾得返20秒先分工..仲要第一組present..所以無乜時間準備..個心好唔踏實

3. 如果英文唔係太好, 唔建議做開頭果個 LOL ..一來無時間比你準備, 二來太多額外野要講..

其實本人英文都唔係特別好..所以事前準備左一個present pattern 比自己..至少有個direction 方便自己講野..而且唔洗太緊張亂左自己陣腳

同埋我果陣係做左最尾果個, 所以即使我係第一組present, 其他組員present 果陣我完全無聽過佢地講乜...趁呢段時間係自己個腦到run 一次...但要保持微笑...唔好太明顯比人見到 Hahaha

4. 個人認為開口present 講野頭果幾句好緊要, 所以一定要 fluent, 因為呢個係first impression

就算之後你有少少窒機都仲有分剩....hahaha

5. 其實短短一分鐘, 大概要你講150 個英文字左右, 其實真係好簡單..事前準備一個框架比自己

以下係我自己pattern..可以參考下

Thank you (your groupmate's name) 

Good morning everyone, my name is .....

i am going to talk about (the word in the card)

our group think that XXX is XXX priority because of two reason.

the first one is ....(Elaborate)

the second one is ...(Elaborate)

that's why we are not recommend .....

so that's all my sharing... i will pass the time to (your groupmate's name) to talk about the next job/

so that's all our sharing ..thank you everyone for paying attention to us. THANKS YOU (+SMILE)

其實以上既文字已經夠30 秒...你只係需要諗 Elaborate 個位就可以..

所以其實要pass 呢關真係唔難..英文唔好既朋友..對住塊鏡背熟以上既對白...

我果組每個人講野都幾平均..所以到我講完之後岩岩好夠鐘, time management 都好緊要

起碼唔好剩太多時間..我果組只係out 左一個人..其他組out 左3個..

GROUP INTERVIEW - MARKETING PLAN

先講形式, 每組大概 5-6人, 分成兩組. group a and group b

每組有唔同既背景, 果陣我係要開new children's clothing shop in tst

另一組係cake shop

討論時間只係得兩分鐘, 每組各有2 分鐘時間present..計返每人得20 秒時間講野

(我上次in 果陣有5 分鐘討論, 每人一分鐘present, 而家縮短左好多時間, 所以果刻聽完都好驚)

兩分鐘真係無乜時間討論..我建議討論直跳去分工好過..有時間剩先再講POINT

建議每人講2-3 句就夠, 留返時間比其他groupmate

不過都比個框架大家, target customer, 4P (product, place, price promotion) 

討論期間, 有個人提議話present 時間咁短, 不如揾幾個人講算

我聽完心入面即刻屌左一聲..其他人都呆左

不過都好有禮貌講 : 咁樣好似唔係咁fair wor 

然後繼續討論....又係到最後20 秒先分工...唉..其他人揀晒野d 野黎講..完全唔夠人爭

心諗...我今次仆街啦 lol.....完全無內容.....最後只有講咁我做intro 啦...

我只係講左...

good morning everyone...my name is XXX

today we are going to share our marketing plan of new children's clothing shop in TST. 

so now, i will pass to XXX to talk about our target customers.....

應該有10 秒吧 LOL.......

其實最慘都唔係我...而家最尾果個...到佢果陣只係得返5 秒..

佢乾脆講左句,,, that's the end of our presentation ...thank you..... 

然後已經夠鐘 LOL....果刻我真心欣賞佢夠豪爽!!

ROLE PLAY

好快進入另一個環節...角色扮演,,,呢part 我都有少少驚其實...因為partner 同對手好緊要

先講形式, 對面組做customers, 我地做service provider, 情境同上一part 有關..

例如我係開clothing shop,,, complain 就關於呢個情境..

expensive product , rude staff, out of stock, the product different with catalog..員工整污糟佢件衫

for cake shop..the complains include...people jump the queue..the cake taste so funny..dirty place.. 

心得

介紹左自己先...然後老虎蟹都say sorry ...I m sorry to heard that......bla bla bla.....

然後提供 compensation/ offer 比d 顧客 (呢part 係immediate response..必需解決當前既問題..等顧客條氣据左先....

跟住就話會跟進...thank your for your comments..we will report to our management and improve in the future etc.....

最緊要講野make sense..同表達清晰...

話說有個complain 話你d 野明明大陸做..點解都可以咁貴!

期間組員就提議話 d 料係外國訂..然後係大陸做...所以先咁貴....

組員可能表達得唔好...佢講左...

our clothes buy from foreign and made in china.... 

LOL 我見到個interview 聽到果陣個樣o 左咀..最後佢比人out 左...

其實應該話 material purchase from foreign countries but made in china 應該好少少掛..

anyways, 我覺得唔需要花太多時間explain ..一句講 good quality 就得 

最緊要focus on what you can do to customers is okay.. 

and our suggestion is to introduce other on sale products to them and ask her to join our VIP. then they can enjoy some promotion.

不過我果陣唔係解決呢個complain..
同埋我講完一輪個offer 比個customer 果陣..佢再重覆多一次話我地staff 整污糟佢件衫
雖然果下都覺得有少少奇怪...但又唔知講乜...所以再shortly 講多次話幫佢整乾淨..同賠返比佢
但後尾佢話要而家即刻要返件衫 lol ...
我partner 都有回應話即刻幫你整返..睇下clean 唔clean 到..
後尾我都有補多句叫話如何唔得既話, 留底contact再通知你..
其實我覺得個 partner 都okay..但唔知點解會比人 out 左...有少少可惜...

結果

每組out 走左2 個人...得返7 out of 11 個人..pass....

然後lunch .....

English assessment 

成個test 45 mins 完成...用電腦做...

15 mins listening...一開始會show左問題.先...大概2 秒後就有錄音

當錄音完左之後先會彈個 choices 比你

所以一定要好專心...同埋係睇唔切個題目既! 

30 mins reading.. 都係考你grammar 同vocab...

後尾有一part 好多人都中招...就係打字果part

有一句sentence...highlight 左某一個字...然後叫你打返同義詞

好多人以為係自己作一個同義詞...

其實係錯晒!!!!!!!!!!! 應該要睇返段 passage..係同一段入面揀返同義詞!

呢part 都有10 題...所以要小心...唔係就會唔pass...

建議睇清楚題目要求先做...

大概係咁啦...分享完畢!

同埋我聽人講話而家好容易pass group in
但係final 就會out 好多人...同埋會好chur...
所以都有少少驚...
其實呢一刻我仲未去final in..
要等下星期先可以分享到啦....
唉...真係好緊張......